Refund Policy

This Refund Policy applies to paid Intrinsic subscriptions, operated by Your Intrinsic LLC, a company registered in Sharjah Media City, UAE, trading as Intrinsic. Payments are processed by Paddle, which acts as merchant of record for every purchase, so refunds are issued through Paddle back to your original payment method.

If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your first payment. No reason is required. This applies to your initial purchase only, not to subsequent renewals.

• Subscriptions renew automatically each billing period. You can cancel at any time and keep access until the end of the period you have already paid for.
• Renewal payments are generally non-refundable. If you were charged for a renewal you did not intend and have not meaningfully used the Service in that period, contact us within 14 days of the charge and we will review it in good faith.
• Cancelling stops future charges; it does not automatically refund past ones.

If a fault on our side prevents you from using features you paid for, we will first try to fix it. Where that is not possible within a reasonable time, we will offer a pro-rata refund or account credit for the affected period. Delays, gaps or inaccuracies in third-party market data or brokerage connections are outside our control and are not on their own grounds for a refund.

• Requests made more than 14 days after the payment in question.
• Accounts suspended or terminated for breaching our Terms of Service.
• Evidence of abuse, such as repeated subscribe-and-refund cycles.
• Dissatisfaction with investment outcomes — Intrinsic is a research tool, not advice.

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law, including statutory withdrawal rights in your country of residence. Where local law gives you stronger rights, those rights apply.

Contact us using the support details published in the app or on our website, from the email address on your account, and include the date and amount of the charge. We aim to respond within 5 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.